Shipping Policy

1. Order Processing Time

All orders are processed within 2 to 3 business days after payment confirmation. Orders placed on weekends or US federal holidays are processed on the next business day. You will receive a tracking number by email once your order has shipped.

2. Domestic Shipping (United States)

• Standard Shipping: 5 to 7 business days after dispatch.
• Shipping Cost: $9.99 flat rate on single-bottle orders.
• FREE Shipping: Included on all 3-bottle and 6-bottle packages.
• Tracking information is provided by email once your package ships.

3. International Shipping

• Delivery Time: 10 to 12 business days, depending on customs processing.
• Shipping Cost: Calculated at checkout based on destination country.
• International customers are responsible for any customs duties, taxes, or import fees imposed by the destination country.
• We currently ship to most countries — eligibility is confirmed at checkout.

4. Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to track your shipment. You can also contact support@vittaburn.com with your order number for tracking updates.

5. Shipping Delays

While we make every effort to deliver within the stated time frames, occasional delays may occur due to circumstances beyond our control — including severe weather, postal service interruptions, customs processing, or peak shipping seasons. In such cases, we will do our best to keep you informed of the status of your order.

6. Lost or Damaged Shipments

If your VittaBurn shipment is lost in transit, contact us at support@vittaburn.com within 30 days of the shipping date. For damaged shipments, please send photos of the damaged package and product within 7 days of receipt so we can arrange a replacement.

7. Incorrect Shipping Address

It is the customer's responsibility to provide a complete and accurate shipping address at checkout. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment, which may require an additional shipping fee.

8. Multiple Shipments

If your order contains multiple items, they may occasionally arrive in separate packages. You will receive a separate tracking number for each shipment.

9. PO Box and APO/FPO Addresses

We ship to PO Boxes and APO/FPO addresses within the United States. Delivery times to these locations may be slightly longer than standard shipping estimates.

10. Contact Information

For shipping-related questions or assistance:

VittaBurn Customer Support
Email: support@vittaburn.com
Phone: +1-877-703-9006
Distributed by BuyGoods LLC, Delaware, USA